|
The Ethiopian
Telecommunications Corporation (ETC) held a half-day discussion forum with major
customers of Central Addis Ababa Zone (CAAZ) on Thursday, December 2,2004 at the corporation's Conference
Hall. Corporate reform, which is being implemented as part of the national civil
service reform program, encompasses such instances where customers are provided
with opportunities to have their say on the corporation's overall
activities. Such a discussion had been held with major customers of four zonal
offices before this one.
In his opening remark ETC General Manager, Ato Tesfaye Biru said that all
such series of forums have been successful in pointing out ETC's weaknesses and
forwarding invaluable inputs which would enable the corporation to make the
necessary improvements in services that it renders. Telecom is a vital
infrastructure and every citizen has a constitutional right of access to the
services, The General Manager said, adding that ETC is striving hard towards the
achievement of this national agenda and attach high value to such a discussion
in this regard.
It was disclosed that attempts so far made to privatize this sector have
not been sound as a result of which the corporation secures a monopoly right and
it would cease to be so once
backbone infrastructure is in place and the national agenda of making telecom
services available to every national is carried off. Accordingly, the
corporation is being structured into strategic business units that would spin
off and eventually come out as independent entities. Huge broadband technology,
wireless technology and ICT network installations are underway owing to which
ETC's national and international capacity would escalate. In terms of manpower,
capability in technological dynamism, selection, implementation and management
are ETC's parameters, it was
further explained.
According to the General Manager, the customer service reform aims at
putting up a one -stop shopping where the customer is served at one point of
contact and this would later culminate in no-stop shopping.
Concluding his remarks, Ato Tesfaye said the customers and the Public
alike should be aware of their being stakeholders of the corporation and need to
protect it from those forces which have vested interest in defaming it.
The Central Addis Ababa Zone officers also gave the participants a
detailed explanation on pre-installation, installation and post installation
services along with amendments and improvements being made.
Meanwhile, an overview of the newly launched Broadband Multimedia service
and projects accomplished and those being implemented was presented.
Questions, suggestions and complaints raised by the
customers on the occasion were responded by the concerned ETC officials.
December
7,2004
|
