• Pre-paid service is basically different from the post paid service because the subscriber pays before he/she gets the service;

• PPS enables the subscriber to buy the pre paid card and use it according to his capacity and need;

• It is easy to buy the mobile telephone service and save money effectively;

• It enables the subscriber to get mobile service without any guarantee;

• Enables the subscriber to get temporary mobile telephone service;

 Points that mobile pre-paid service subscriber should take note of

• Subscriber should use the card they have bought within the time intervals stated because it expires beyond that time.

• There are five period condition in which pre-paid mobile service is given.

• The following table shows what each condition is and what a customer should do in each condition.

• This period covers all portions of pre-paid service time after the first call is made using the pps card received from sales centers.

• If he has already finished the service of his card, he/she can only make calls to exchange number (904) to recharge his account.  A call to 904 is free.

• He should find the secrete number by carefully removing the spot cover on the pps card, enter 904 and the number he finds.

• If he makes three consecutive or nine errors at intervals while making calls to the exchange (904) to confirm his service and while entering his/her secret number, the line will be blocked.  At this time he/she can not dial any number including the exchange number.  The customer should report to the nearest sales office to settle the problem.

• The customer enters suspend period when 365 days elapse.

 Suspend period

• This condition exists when the customer's per-paid card service is used up.   He/She can recharge to return to active period after buying another Valid card, any balance form the old card will be added to the amount on the new card.

• A subscriber under this condition can only dial to exchange number (904) to recharge his account.

• He can not receive calls from any other customer too. instead the caller gets a message from the computer that the phone can not receive any call.

• He should find the secrete number by removing the spot cover on the pps card, enter 904 and the number he finds.

• If he makes three consecutive or nine errors at intervals while making calls to the exchange (904) to confirm his service and while entering his/her secret number. the line will be blocked.  At this time he/she can not dial any number including the exchange number.  The customer should report to the nearest sales office to settle the problem.

• If the subscriber remains in this period more than seven days he/she enters disable period.

• In this period the subscriber can only dial 904 to recharge his accounts when he recharges he returns to active period.  But he will not have any balance of his accounts;

• When a call is made to the disabled number the caller gets an automatic answer from the computer that the phone is disabled to receive calls;

• The subscriber should find the secret number by removing the spot cover on the pps card enter 904 and the secret number he discovers;

• If the subscriber under this condition makes three consecutive or nine errors at intervals while making calls to the exchange (904) to recharge his accounts and while entering his/her secret number, the line will be blocked.  at this time he/she can not dial any number.  The subscriber should report to the nearest sales office to settle the problem;

• If a subscriber remains under this condition for more than 30 days he/she enters the pool period.

• The subscriber in this period can not make or receive any kind of call.

• When a call is made to a subscriber under this condition, an answer will be given from the computer that the phone is deactivated. 

• If a subscriber remains under this condition more than 15 days his/her subscription will be cancelled and the line will be sold to another subscriber.  A Subscriber whose subscription is terminated under this condition can not claim the former number.  He may get a new number as a new subscriber. 

• After buying your pre-paid service card remove the spot cover on the pps card to get secret number. 

• Dial at 904 from your mobile telephone or from a fixed digital telephone and listen to the sound. 

• To have the Amharic Language option press 1 and for the English Language option press2. 

• To recharge your account press 1.  To know the balance in your account press 2.  To change password press3, to deactivate lost telephone card press 4. to call the Call Center Press 0. 

• To recharge your account, press 1, remove the spot cover on the pps card to find the hidden number and enter the number correctly, if you make mistakes, press "*" to cancel the error and reenter the number. 

• To know your balance, press 2  

• To change your password press 3, enter the former 8 -digit user PIN, press '#' to end, enter new 8 -digit PIN and press '#' to end, to confirm reenter the new number and press '#' to end 

• Press 4 to report lost telephone card and press 1 to close, then enter the telephone number you want to close by inserting 9 before the number, press '#' to end; 

• Enter PIN and press '#' to end. 

• Press 2 to cancel the remark, press 0 to access the call center.

How to Close Lost Telephone Card (Using Normal Mobile or Fixed telephone)

• Dial 904, press 1 for Amharic, or press 2 for English options. 

• Press 1 to close the lost card then enter the mobile telephone number by inserting 9 before the number; press '#' to end; 

• Enter this telephone PIN and press '#' to end;

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Page Last Updated 01/02/2004